questions and answers

Websites

Can you create a website design only?

Yes, because of our relatively unique position of being a design studio that produces websites, we are often called upon to design websites for other website builders or for in-house i.t. departments.

If you would like to benefit from this design only service either call the office
or fill out the online enquiry form.

How much will a website cost?

We at WebdesignCoUK try and make the costing of a website as simple a process as we can. Many website companies will either not show you any prices up front, or will make you go through a whole series of questions and scenarios before ending up with an over complicated quote that you can’t understand. We have produced a simple price guide with a number of options to help you see just how much your site will cost at a glance.

For more details of our price guide, click here.

I’m not ready for a full website yet but I still want a professional online presence, what can I do?

We can offer a start up package of a domain name registration for 2yrs a single web page and a months hosting for less than £200. That all works out at less than £16 a month for 2 years.

Can you add pages to my existing site?

Yes, we can add pages to any existing site so long as you have the details of the current hosts or have the contact details of the company/person who set up the current site we can create pages that can either enhance a current site or replace it.

Can I update the pages myself?

We can use a variety of solutions to enable you to be able to manage and look after the site yourself. Depending on exactly what level of updates you require we can either use an off the self package such as Adobe’s Contribute or use a bespoke database solution to enable you to update the content of your site quickly and easily without needing any knowledge of how to build websites.

Alternatively we would be more than happy to manage your site for you for less money than you might expect.

For more details on any of these options please see the content management page.

Email

How do I receive my emails?

If you have registered a domain name through us and have requested an email address then you should have received a letter/email confirming all the details that you need to be able to set up your email software. If you are going to use Microsoft Outlook than we have provided a step-by-step guide to show you exactly how to set this up to be able to receive emails. If you are going to use any other software to receive emails then please refer to the manufacturer’s documentation to set up a new email account.

For more details about setting up emails and to download the step-by-step instructions see our email settings page.

I can receive emails but not send them, why?

This is most likely due to an incorrect smtp or outgoing email setting.
For more information on smtp setting, click here.

If this was working and has suddenly stopped without any changes being made then this usually indicates that there is a fault with the connection to the internet that your ISP is providing you with. Please call your ISP in this case.

Can I check my email via the internet?

Yes, if you have your email account through us then you can go to this webpage:
www.fasthosts.co.uk/webmail

Enter your email address and your email password to log you in so that you can access your emails, send emails and save your contacts.

There are other similar services such as Mail2Web. You will need the name of the POP mail server, (which will be 'mail.yourdomain.co.uk'), and the username and password for whichever mail account you wish to check.

Hosting

What is a domain name?

This is the unique name by which an internet site is known.
For a full domain name definition follow this link.

Can I use any domain name?

So long as the domain name is not already registered then you can use any domain name you wish. As a general rule you should ensure that the name you are looking to register does not infringe any existing copyrights or trade marks. You should use only letters, numbers and hyphens in your choice of name and keep the total number of characters used to within 63 characters including the extension such as .co.uk and .com.

For more about what WebdesignCoUK can do to help you choose a domain name click here

What is hosting?

This is the service whereby your website, page, domain or email is stored on a server that is constantly connected to the internet so that anyone can get to your website or web page and/or send you emails.

For more details on the hosting packages that WebdesignCoUK provide please follow this link.

Can I keep my current host?

Yes, no problem. We can upload any completed site or individual pages to your current hosts. So long as you have the details of the current hosts or have the contact details of the company/person who set up the current site we can create pages that can either enhance a current site or replace it.

General

How do I change my given passwords?

You can change any given password by simply filling in the enquiry form here or contacting us here.

Why do some of the sites in the site selector page require a password?

The site selector section of our website is where we develop our client’s websites. This is a feature that allows each client to see the development of their sites as the work takes place. We password protect the sites, individually, that are currently in development to allow our clients the final approval on any site prior to it being published on the internet for all to see.

For examples of our work please visit the pages in our showcase section of this site.